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1. What are your shipping times?
- Our watches ship worldwide. Our clocks ship to the USA and Canada only.
- Canada : 3 - 5 business days (FREE Shipping)
- USA: 3 - 6 business days (FREE Shipping)
- Worldwide: 10 - 22 business days ($5 CAD Shipping Fee for Watches)
2. Can you tell me about your 100% Money Back Guarantee?
- The feedback from our customers has been overwhelmingly positive and we're sure your child will ❤️ love their watch and clock, and quickly learn to tell time correctly.
- But if, for any reason, you are not satisfied, simply return your product to us within 30 days of your purchase and we will give you a full refund of your purchase price.
3. How old should my child be to use the watch and clock?
- Children as young as 3 years old can start to learn to tell time. Our watches are recommended for children from aged between 3 and 8.
- The wall clocks, on the other hand, can be used by anyone, including adults!
4. Will the watch fit my child's wrist?
- We made the bands small to fit both smaller and larger wrists. All watches fit children with a wrist circumference ranging from 13 cm to 18 cm.
- The strap is made from soft, flexible nylon to ensure it easily moves along with your busy child. With a secure buckle on the back, it’ll stay on even during rough play.
5. What are the watch dimensions?
- Watch Full Length: 19 cm
- Strap Width: 1.4 cm
- Weight: only 12 grams / 0.5 oz
6. What is the Wall Clock's size and weight?
- Diameter: 13" (33.5 cm) - large for easy reading
- Thickness: 1.85" (4.7 cm)
- Weight: 660g (23 oz or 1.5 lb)
- Battery: One AA battery (not included)
7. Is the watch water resistant?
- The watch can withstand splashes of water, but not total immersion. Please make sure your child removes it before swimming at a beach or in a pool.
8. What is the warranty for your products?
- Our products are warranted for one (1) year from date of purchase.
- Warranty information can be found here.
Do you have other questions? Contact us and we will get back to you as soon as possible.
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